Service Bulletins and RCEM

Taking a look at a series of Service Bulletins from a Utility Product OEM (relays) we found that the bulletins referenced:

- relay will reboot

- potential for misoperation

- false trip

- power supply failure

- inability to communicate

The Utility we studied had a point of contact for the Supplier and that position received all Service Bulletins.  The bulletins were filled with Asset Management and were not making their way throughout the rest of the organization.  Operations were replacing product with like product (had the same issue), service was trouble shooting when in fact the issue was already known (though not communicated to them), control centers were noting issues and allocating resources for issues that were again known but not communicated, risk mitigation strategies were not complete as the Risk Management Team were not in the loop on issues.

One of the main benefits of RCEM is understanding the interaction points among departments to ensure optimal system performance.

This study was specific to the Utility Market however SKUs from the the same family of products are used in Oil & Gas, Mining and Heavy Industrial Applications.

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