We reviewed 10 (random) OEM Service Bulletins for products deployed in the Utility Market and applied the RCEM philosophy to categorize the Bulletins wrt what departments needed to either 'be aware' of the information contained, or 'take action' based on the details of the bulletins.
It was interesting to note the 'distribution list' of functions / departments that would not only benefit from the information but really required the data in order to perform their duties effectively.
In reality the distribution list for many organizations does not look similar. For many companies Service Bulletins enter the organization via Engineering or Asset Management, are filed or added to a data repository (in many cases with restricted access) and are only actively shared when categorized as a 'high' risk; with the definition of 'high' varying.
This study was specific to the Utility Market however SKUs from the the same family of products are used in Oil & Gas, Mining and Heavy Industrial Applications.
www.rcem.ca
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